How it Works

Set it once, and we’ll handle the rest.

Pick Their Favorites

Pick Their Favorites

Select the recipe your pet loves most.

Choose Your Rhythm

Choose Your Rhythm

Select a flexible Monthly Subscription or save more with a Prepaid Plan.

Checkout & Forget

Checkout & Forget

Checkout once. We’ll deliver your 3 packs to your doorstep every month.

Before You Subscribe
Things you might want to know

Before You Subscribe

How does the subscription work?

You choose your preferred plan, and we’ll deliver your pet’s meals automatically based on your selected schedule. No reordering, no hassle.

How does delivery work?

Your order will be delivered straight to your doorstep on a monthly basis, aligned with your subscription plan.

What plans are available?

 We offer flexible plans to suit your needs:

• Monthly subscription

• 3-month plan

• 6-month plan

• 12-month plan

Each option is designed to match different commitment levels while offering better value over time.

How do I subscribe?

Simply visit the subscription product page, select your preferred flavor, and choose your plan before checkout.

Can I change or cancel my subscription?

For any changes or cancellations, please contact our Customer Service via WhatsApp at +60 11-5506 2853 or email: sales.simple@dim.com.my

For prepaid plans, cancellations will take effect after all remaining deliveries have been fulfilled.

Please refer to the cancellation policy here: SIMPLE Subscription Plan T&Cs

Will I receive the same product every time?

Yes, you’ll receive the same product for consistency, unless you request a change in flavor or update your plan.