Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders.
Our teams are dedicated to catering to as many pet parents as possible. However, due to the heightened demand for supplies, we regret to inform you that we are temporarily unable to accommodate changes to existing orders. For assistance, please reach out to our Customer Service via email at hello@shopsimple.com or call/WhatsApp +6011 5506 2853. Our team is available Monday to Friday (excluding Public Holidays) from 8:00 am to 6:00 pm. Thank you for your understanding.
In the rare event of loss or damage, please contact our customer support with your order details. We'll work to resolve the issue and ensure your satisfaction.
