We truly empathize with your need for satisfaction, and that's why we're happy to provide a 100% Money Back Guarantee Policy! To qualify for a refund, simply ensure the product packaging remains unopened or that at least 80% of the kibbles are untouched. If the product is unopened, you have up to 365 days from the purchase date to initiate a return. For opened items, just make the refund request within 14 days of your purchase date, with your proof of purchase.
Reach out to our customer service team with your order details, and they'll guide you through the hassle-free return and refund process. And share with us any reason that you’re not happy with the purchase. Please note the return shipping fee will be borne by the customer. Once we receive and inspect your returned item(s), we will promptly issue your refund within 7 to 10 working days.